Shipping Policy
At FreshGo, we are committed to providing a smooth and reliable shopping experience for our customers worldwide.
Shipping Coverage
We currently ship to customers in:
- United States
- Japan
More regions may be added in the future as we continue expanding our global service.
Free Shipping
FreshGo proudly offers free shipping on all orders with no minimum purchase requirement.
No hidden fees. No extra shipping charges.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be slightly extended during holidays, promotional periods, or high-demand seasons.
Estimated Delivery Time
United States
Estimated delivery time: 5–12 business days
Japan
Estimated delivery time: 3–10 business days
Delivery times are estimates and may vary depending on customs clearance, local courier operations, weather conditions, or peak shipping periods.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Customers can use the tracking number to monitor shipment progress at any time.
Customs & Duties
For most orders, customers will not need to pay additional customs fees. However, import duties or taxes may occasionally apply depending on local regulations. FreshGo is not responsible for customs charges imposed by local authorities.
Incorrect Address
Please ensure that your shipping address is accurate before completing checkout. FreshGo is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by customers.
Lost or Delayed Packages
If your package is significantly delayed or appears lost during transit, please contact our support team and we will do our best to assist you.
Contact Us
For any shipping-related questions, please contact us: