Contact us

Thank you for your interest in FreshGOshop! Whether you have product inquiries, order status questions, after‑sales feedback, compliance concerns, or brand partnership requests, you can reach out to us using the contact information below. We are committed to responding professionally and efficiently to ensure your cross‑border shopping experience is smooth and enjoyable.

Primary Contact Information

📧 Dedicated Support Email: Contact@freshgoshop.com

💡 Preferred Contact Method
We aim to verify and respond to all email inquiries within 1–2 business days. To help us resolve your issue more quickly, please include the following information in your email whenever possible:

  • Order number (if applicable)

  • Subject of inquiry (product / shipping / after‑sales / partnership)

  • Detailed description of your question or issue

  • Contact information

Providing this information will allow us to address your concern more effectively.

Common Inquiry Guidelines

  • Order & Shipping:
    Please include your order number when asking about stock availability, fulfillment status, tracking information, customs clearance, or duties.

  • After‑Sales & Returns:
    To request a return or exchange, please attach photos showing the issue along with your order details and a clear explanation of the problem.

  • Product Questions:
    Feel free to ask about colored contact lens styles, prescriptions, materials, wearing instructions, or how to verify product authenticity.

  • Brand Partnerships:
    We welcome cross‑border distributors, influencers, and supply chain partners to discuss collaboration opportunities. Please include the type of partnership and relevant credentials in your email.

Friendly Reminders

  1. During peak seasons (e.g., promotional events, holidays), response times may be extended by 1–2 business days. We appreciate your understanding.

  2. Please keep order screenshots, product images, and communication records handy, as they help us verify and resolve issues more quickly.

  3. We are committed to protecting your personal information and the content of your communications. Information provided will be used only for issue resolution. For more details, please refer to the FreshGOshop Privacy Policy.

FreshGOshop values every user’s feedback — your comments help us improve our products and services. Thank you for your trust and support!