Privacy Policy

Effective Date: January 21, 2026

Welcome to FreshGOshop (“we”, “us”, or “our”). We value your personal information and privacy, and are committed to protecting your rights in accordance with applicable law. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit and use our website and purchase colored contact lenses, including daily lenses and related products. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

To provide high‑quality services and complete your transactions, we only collect necessary personal information, including:

1. Order and Identity Information
Name, email address, phone number, shipping address, and postal code for order processing, delivery, and after‑sales communication.

2. Payment Information
Last four digits of your credit/debit card and payment channel information. We do not store full card numbers or sensitive security data—payment processing is securely handled by third‑party payment providers.

3. Usage and Device Information
IP address, browser type, access time, page view history, and other device data to optimize website experience, ensure security, and perform data analysis.

4. Inquiry and Feedback Information
Content you submit through email or website forms regarding product inquiries or after‑sales issues, used to respond to your requests appropriately.

We do not require you to provide unrelated personal information. If you refuse to provide non‑essential information, it will not affect your ability to purchase products or use core services.

2. Purpose of Using Personal Information

We collect and use your personal information for the following lawful purposes and will not use it beyond these purposes without your consent:

  1. To process your orders including order confirmation, packaging, cross‑border delivery, and logistics tracking.

  2. To provide after‑sales support, answer product questions, and handle returns/exchanges or quality issues.

  3. To protect the security of our website, prevent fraud and unauthorized transactions, and maintain the integrity of our services.

  4. To optimize products and services, using anonymized data for user preference analysis and website feature improvements.

  5. With your explicit consent, to send you new product information and promotional offers (you may unsubscribe at any time).

3. Sharing and Disclosure of Personal Information

We strictly protect your personal information and will never sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  1. Necessary Business Partners:
    To fulfill your order, we may share your name, shipping address, and phone number with logistics service providers; to process payments, we may share relevant payment information with third‑party payment processors. All partners are required to follow strict confidentiality obligations.

  2. Legal Compliance:
    If required by law, legal proceedings, or regulatory authorities, we may disclose necessary personal information to comply with legal obligations.

  3. Your Consent:
    If you explicitly authorize sharing information with third parties, we will do so only per your instructions.

4. Security and Protection of Personal Information

We adopt both technical and administrative measures to safeguard your personal information:

  1. Technical Measures:
    Encryption, access control, secure backups, and other technologies to prevent unauthorized access, disclosure, alteration, or destruction of data.

  2. Administrative Measures:
    Strict access control for authorized personnel, regular privacy protection training, and standardized processing procedures.

  3. Cross‑Border Data Security:
    Personal information is stored on servers that comply with international security standards. Cross‑border data transfers are conducted in accordance with applicable laws in the target market’s jurisdiction.

While we make efforts to protect your information, please understand that no method of transmission over the internet or electronic storage is completely risk‑free. You are responsible for safeguarding your account and password against unauthorized access.

5. Use of Cookies and Similar Technologies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device that help remember your preferences and simplify login processes. You may disable cookies in your browser settings, but some features of the website may not function properly as a result.

6. Your Personal Information Rights

You have the following rights regarding your personal information, and may contact us via the email address below to exercise these rights:

  1. Right of Access:
    Request to view the personal information we hold about you and how it is being processed.

  2. Right of Correction:
    Request correction of inaccurate or incomplete personal information.

  3. Right to Delete:
    Request deletion of personal information where permitted by law or contractual obligations.

  4. Right to Withdraw Consent:
    Withdraw consent to marketing communications or information sharing (withdrawal does not affect the lawfulness of processing before the withdrawal).

Upon receiving your request, we will verify your identity and respond within a reasonable timeframe.

7. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Afterward, we will either anonymize your data or securely delete it, unless otherwise required by law.

8. Policy Updates

We may update this Privacy Policy due to legal, regulatory, or business changes. When updates are made, the revised policy will be posted prominently on our website and will take effect from the posting date. Please review this policy periodically to stay informed of changes.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your personal information rights, or want to raise a complaint, please contact us at:

📧 Email: ruidaokeji@outlook.com

We will respond to your request within 3–5 business days and address your concerns appropriately.