Terms of Service

Effective Date: January 21, 2026

Welcome to and thank you for using the services provided by FreshGOshop (“we”, “us”, or “our”), including the retail of colored contact lenses, vision contact lenses, and related accessories. These Terms of Service (“Terms”), together with the FreshGOshop Privacy Policy, form a legally binding agreement between you and us regarding your use of our services and purchase of products. Please read these Terms carefully before accessing the website or placing an order. By clicking “Confirm Order” or actually using our services, you acknowledge that you have read, fully understand, and agree to be bound by these Terms and the Privacy Policy.

1. Scope of Services and Usage Rules

  1. We provide cross‑border retail services for colored contact lenses, vision contact lenses, and care accessories, including order processing, international shipping, and after‑sales support. All products comply with international safety standards and applicable regulations in target markets and support genuine traceability (see the Privacy Policy for details).

  2. When using our services, you agree to comply with the laws and regulations of your region and destination countries. You shall not use our website for unlawful activities such as smuggling, infringement, fraudulent transactions, or reselling for profit, and you shall only use products for personal reasonable consumption.

  3. You are responsible for providing true, accurate, and complete information (e.g., name, contact information, shipping address) when registering or placing an order. If your information changes, please update it promptly. Any loss, delay, or inability to deliver due to incorrect or incomplete information is your responsibility.

2. Order Processing and Confirmation

  1. Your order is officially generated once you submit it and complete payment. We will verify inventory, pricing, and compliance within 1–2 business days. After order confirmation, we will start processing the order. If the product is out of stock, if there is an obvious pricing error, or if the order cannot be shipped due to policy changes, we will notify you via your registered email and issue a full refund within 3–5 business days. No additional compensation will be provided.

  2. Product prices are as shown on the website at the time you place your order. Prices may vary due to promotions, exchange rate fluctuations, taxes, or fees. Once an order is placed, the price will not be adjusted.

  3. Before shipment, you may request order cancellation. If canceled, the paid amount will be refunded within 3–5 business days via the original payment method. If the order has already shipped, cancellation is subject to the return/exchange rules outlined in these Terms.

3. Payment and Cross‑Border Shipping

  1. You may complete payment through supported third‑party payment channels and must comply with the terms and conditions of those payment providers. We protect your payment information and do not store full card numbers or sensitive payment credentials. Payment security is ensured by third‑party payment processors.

  2. Cross‑border shipping is provided by logistics partners. Estimated delivery is 7–15 business days (excluding remote areas or customs delays). Actual delivery time depends on logistics tracking information. Shipping fees are based on order amount and destination; free shipping is subject to website announcements.

  3. You must inspect the package at delivery. If you find damage to the outer packaging, discrepancies in quantity, or visible defects, please take photos on the spot and contact us via your registered email within 24 hours. Failure to provide timely and reasonable evidence will be considered as acceptance of the delivered goods and we will no longer accept related claims.

  4. Cross‑border orders may incur customs duties, value‑added tax, or other charges, which are your responsibility. Final tax amounts are determined by local customs authorities.

4. Returns and Exchanges

  1. We support a seven‑day unconditional return/exchange policy in accordance with applicable cross‑border e‑commerce regulations, except in the following cases: products that have been opened, worn, or used; packaging damaged or missing accessories not caused by us; custom‑made products; damage caused by improper personal use.

  2. For quality issues (e.g., broken lenses, incorrect prescription, material defects, abnormal security codes), you must contact us within 7 days of receipt with your order number, product photos, and a description of the issue. After verification, we will process the return/exchange and cover the round‑trip shipping cost.

  3. For unconditional returns/exchanges, products must be unopened, intact, and complete with accessories. Return shipping costs are borne by you. Requests must be initiated within 7 days of receipt and the return shipment delivered to our designated warehouse within 30 days. Late submissions will be considered forfeited.

  4. After verification, we will process refunds or replacements within 3–5 business days. Refunds will be issued based on the actual amount paid (excluding original shipping fees, except for quality issues).

5. Product Use and Liability Limitations

  1. Colored contact lenses and vision contact lenses are personal care products. We recommend consulting an eye care professional before use to confirm suitability for your eyes. You must follow the product instructions and proper care procedures, and regularly replace lenses and care supplies as instructed.

  2. We are not liable for eye health issues or other losses caused by failure to follow medical advice, improper use, wearing expired products, or personal sensitivity or incompatibility.

  3. Our liability is limited to product quality issues. We are not responsible for subjective aesthetic outcomes, compatibility preferences, or non‑quality related dissatisfaction. You are responsible for selecting the appropriate style, prescription, and specifications according to your needs.

6. Intellectual Property and Confidentiality

  1. All trademarks, logos, images, text, designs, and other intellectual property on this website or related to our products belong to us. Without written authorization, you may not copy, distribute, modify, commercialize, or engage in other infringing activities.

  2. We will maintain strict confidentiality of your personal information in accordance with our Privacy Policy; you shall not disclose, misuse, or otherwise compromise any of our trade secrets or proprietary information obtained during your use of our services.

7. Disclaimer

  1. We are not liable for delays, inability to fulfill orders, or damage due to force majeure events (e.g., natural disasters, war, policy changes, logistics strikes, customs control). We will notify you promptly and endeavor to minimize loss, but we are not liable for breach of contract.

  2. We are not directly responsible for losses caused by third‑party service issues (e.g., payment provider outages, logistics errors, customs delays). We will assist you in pursuing remedies with the third party, but we do not assume direct compensation obligations.

  3. You are responsible for safeguarding your account information. We are not liable for order disputes or financial losses resulting from account leaks or unauthorized access. We reserve the right to suspend account access if appropriate.

8. Updates to Terms and Notices

We may update these Terms due to changes in laws, business adjustments, or service optimization. Updated Terms will be posted prominently on our website and become effective upon publication. Please review these Terms periodically; continued use of our services constitutes acceptance of the updated Terms.

9. Dispute Resolution and Contact Information

  1. Any disputes arising from the interpretation or performance of these Terms should first be resolved through friendly negotiation. If negotiation fails, you may submit the dispute to an arbitration body with jurisdiction in the product’s target sales market or file a lawsuit in a competent court.

  2. For inquiries, complaints, or return/exchange requests, please contact us at:

📧 Email: ruidaokeji@outlook.com

We will respond to your request within 3–5 business days and handle it appropriately.

FreshGOshop reserves the right of final interpretation of these Terms. Matters not covered herein are governed by applicable international and target market e‑commerce, consumer protection, and data security laws and regulations.